Build a Virtual Assistant to Deliver Better Customer Service and Lower Cost

Watson Assistant helps you build conversational interfaces into any of your clients’ devices, applications or channels.

Watch the video: How Watson Works

Why Watson Assistant

Watson Assistant is IBM’s AI product that lets you build, train, and deploy conversational interactions into any application, device, or channel.

Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human. Watson Assistant can be deployed in any cloud or on-premises environment – meaning smarter AI is finally available wherever you need it.

With Watson Assistant you can

  • Improve customer experience while decreasing costs
  • Increase employee productivity by minimizing time spent to pouring through data, while scaling expert-level knowledge across the organization


AI is a win for excellent customer service

Conversational AI has an impact on the business economy. Conversational AI will allow companies to manage all their customer interactions efficiently—and, even more important, ensure that customers are receiving the seamless, high-touch experience they crave.

Download the O’Reilly Communicating with Your Customers Report

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